Return Refund Policy

 

Return Policy for Sheba Agency

 

At Sheba Agency, we are committed to customer satisfaction and we understand that issues may arise with our products occasionally. Our return policy is designed to ensure a straightforward process should you need to return any item due product issues.

 

**Return Eligibility:**

- Products are eligible for return only if are problems or defects present.

- Returns must be initiated within 2 days of the original delivery date as recorded by our shipping provider.

 

**How to Initiate a Return:**

1. **Contact Us:** To begin the return process, please contact our customer service team within 2 days of receiving your product:

   - Email: [email protected]

   - Phone: +8801682000000

   - You can also initiate a return by filling out the return form available on our website, [Sheba Agency](https://shebaagency.com/).

   

2. **Provide Details:** Include your order number, the item(s) you wish to return, and a detailed description of the problem. Photos or videos documenting the issue are highly recommended to expedite the process.

 

3. **Wait for Approval:** Our customer service team will review your return request. If approved, you will receive instructions and a return authorization number via email. Please do not send back any product without this authorization as it will not be accepted.

 

**Return Shipping:**

- Once your return is authorized, you will be provided with shipping instructions. 

- The customer is responsible for any return shipping costs unless the return is due to a fault or error on the part of Sheba Agency.

- Please ensure that the item is packed securely to prevent any damage during transit. Sheba Agency is not responsible for items damaged or lost in return shipment.

 

**Refunds:**

- Upon receipt of the returned item, it will be inspected by our quality assurance team.

- If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.

- You will be notified via email once your return has been processed and your refund issued.

 

**Exchanges:**

- At this time, we do not offer direct exchanges. If you require a different item, please return the original item and place a new order.

 

**Non-returnable Items:**

- Please note that certain items may be excluded from our return policy if opened or used, due to health and hygiene concerns. These exceptions will be clearly listed on the product description page.

 

**Contact Information**

For further inquiries or assistance with your return, feel free to contact our customer service team at any time:

- Website: https://shebaagency.com

- Email: [email protected]

- Phone: +8801682000000

 

We at Sheba Agency strive for your complete satisfaction with our products and services. Thank you for choosing us for your health product needs.

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